Refund Policy

DiverseFX Academy aims to provide clear and fair terms for all students. Because this is a digital educational product that grants access to online course content, the refund policy differs from that of physical goods.

1. Digital Product Access

DiverseFX Academy provides access to digital educational content, including lessons, quizzes, exams, progress tracking, and certification features. Once access has been granted to the platform, the product is considered delivered as a digital service.

2. Refund Eligibility

Refund requests may be considered in limited circumstances, such as duplicate payment, billing error, or exceptional access-related issues that cannot reasonably be resolved.

3. Non-Refundable Situations

Refunds will generally not be granted simply because a student changes their mind, does not complete the course, does not use the platform, or expected a different personal outcome from the educational material.

4. Access Already Granted

Because access to the academy is digital and delivered immediately once payment is confirmed, refunds may be limited once the student account has been activated and course access has been provided.

5. Case-by-Case Review

Any refund request will be reviewed on a case-by-case basis, taking into account the payment, access status, account activity, and the circumstances of the request.

6. How to Request a Refund

If you believe you qualify for a refund, please contact us with your full name, registered email address, proof of payment, and the reason for your request.

7. Processing of Approved Refunds

Where a refund is approved, it will be processed back through the original payment method where possible. Refund processing times may vary depending on the payment provider.

8. Contact

For refund-related queries, please contact:
Email: support@diversefxacademy.com